Refund Policy
RETURNS
Articles provided by https://www.luminaire-lucciano.com are new and guaranteed against any defect. They are identical to those of traditional commerce and come from all the referenced publishers and suppliers.
Our tough policy 14 days . If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Defective items:
The customer must return new or unused items in their entirety and in their original packaging, intact, accompanied by all possible accessories, instructions for use and documentation (in their original cellophane packaging imperatively and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to info @luminaire-lucciano.com (description and photos/videos attached).
To complete your return, you must also provide us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer, we will advise you of the steps to follow when your file is accepted according to our conditions. There are certain situations where only a partial refund is granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at contact@veilleuse.fr
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale and/or promotional items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@luminaire-lucciano.com
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
No cash on delivery shipments will be accepted, whatever the reason.
Right of withdrawal
In the event of exercising the right of withdrawal, Veilleuse is required to reimburse the sums paid by the customer, free of charge, with the exception of return costs. The refund is due within a maximum of 14 days from the date of receipt of the returned package(s). If this period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
However, the right of withdrawal does not apply to the following purchases:
- Goods that you have opened and are not returnable for reasons of hygiene or health protection
- Goods inseparable from other items
- Opened goods that are not in their original condition, are damaged or missing parts for reasons not due to our error.
